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FREQUENTLY ASKED QUESTIONS

Research shows that 9 out of 10 convicted burglars agreed they would avoid a house protected by an alarm system. While there is no security system available that is completely penetration proof, installing an ADT monitored home protection system makes your home 3 times less likely to be burglarized**.

No matter what size of home you have or what neighbourhood you live in, an ADT monitored home protection system can help make your home safer.

Having a monitored security system allows you to be sure your home is safe and secure whether you're at home or away. Without an alarm system installed in your house, burglars can spend long hours in your house going through valuable things. Even if you do not keep any valuable items in your home like cash and jewelry, a stolen cheque book, name, address, SIN card number and other personal documents can cause you thousands of dollars in identity theft and it takes years to recover from these loses. At the first sign of trouble, your ADT monitored security system will notify our Emergency Response Centre where professionally trained operators will respond quickly and effectively, no matter what the emergency is.

Increased Protection. The most obvious benefit of installing an ADT monitored system is that it makes your home safer for you and your family. An ADT monitored home protection system is always on, with a dedicated monitoring center ready to respond immediately to any intrusion, 24 hours a day.

Saves You Money. While you've most likely considered how an ADT monitored security system could help save your life, you probably haven't thought about how it could also save you money. ADT Provides you with a certificate to send to your insurance company, allowing you to save up to 25% off your homeowner's insurance with most insurance companies. Plus, adding an ADT monitored security systems also adds value to your home.

ADT monitored security systems are installed by licensed professionals.

ADT monitored security costs less than a cup of coffee per day and less than the average homeowner's insurance deductible per year. Packages start at just $29.99 per month for 24 hour monitoring. Additionally, you can save up to 25% on your homeowner's insurance premium just by having an ADT monitored security system installed.

When ordering your system, you will be asked to select a preferred installation date and time that is convenient for you. Our professional technicians will then come to your home and install the home protection system at the scheduled time.

A wireless system requires much less drilling than the traditional hard wired security systems (a traditional hard wired system requires drilling 9-10 wires throughout your home).

Our basic hardwired system includes 90 percent of the security most Canadian's need. This includes:
1 Master Control Panel
1 Digital LCD Keypad
5 Door/Window sensors
2 Motion detector
1 Interior siren
1 Monitored Photo Electric Smoke Detector
1 Built-in Low and High Temperature Sensor
1 Battery Backup/Transformer/Telco Jack/Wiring

We have designed home alarm packages for new and old homes, we have 18 different packages for you to choose from And if there's something missing from these, feel free to contact us and we can customize the package to fit your needs.
 

Our Security System Expert will recommend any additional equipment necessary to meet your individual security needs when they sign you up. All ADT monitored systems also come with a yard sign and window decals to help deter potential break-ins.

Every ADT monitored system comes with the following guarantees:

Extended Limited Warrantee
ADT equipment is designed to meet the highest quality control standards... but no manufactured equipment is 100% reliable. With Extended Limited Warranty protection you have free maintenance on parts and labour as long as you stay with ADT.

Theft Protection Guarantee
In the unlikely event that your home gets burglarized while protected by ADT, ADT will pay up to $500 of your insurance deductible if you meet the required criteria. This means more money to replace stolen items. Certain restrictions apply.

Mover's Package Guarantee
If you move after 2 years, a basic system will be installed in your new home FREE of charge anywhere in North America where ADT has service. Restrictions apply. Certain restrictions apply.

Homeowners Insurance Certificate
May save up to 20% on your homeowners insurance with most insurance companies.

I If you move after 2 years, a basic system will be installed in your new home FREE of charge anywhere in North America where ADT has service. Restrictions apply.

ADT has more monitoring centers than any other home security provider in North America. These centers communicate with one another and can be used as backup in case of power failure. This means ADT monitoring is virtually fail safe.

Since signals are received electronically, you don't have to be located in close proximity to an ADT monitoring center to receive uninterrupted monitoring 24 hours a day and fast, accurate response to every emergency situation in your home. Your location to one of the ADT monitoring centers has no effect on the monitoring services and response time you'll receive.

In the event that your alarm goes off, a trained ADT professional will use the two-way voice feature on your control panel to verify an emergency. If no password or an incorrect password is given, ADT will notify the police or proper emergency response services immediately.

Our system is so intelligent, that ADT will know exactly which window, door or motion sensor has been triggered. ADT will provide the police with the location of the intrusion, along with your name and address. ADT dispatchers take care of all the logistics, so you don't have to worry about getting the police any information during your emergency.

Not only will an ADT monitored security system add value to your home, but it can also save you up to 25% on your homeowner's insurance base premium with most insurance companies. ADT will provide you with a certificate to send in to your insurance company, showing that your home has monitored security protection.

When burglars see the ADT yard sign, they know the home is well protected by the leading home security company in the nation. Generally, burglars target only the most vulnerable homes and are unlikely to challenge an ADT monitored security system.

Our system uses pet immunity, which means any animal weighing less than 40 pounds will not trigger your alarm. The system is so intelligent that it knows the difference between an animal and a human by the way heat is allocated throughout the body.

If you have a pet weighing over 40 pounds, our installation experts can upgrade your system to include 80 pounds of pet immunity.

Your ADT monitored system comes with a feature called 2-way voice. 2-way voice allows you to communicate with ADT directly from your control panel. The control panel acts like an intercom, over which you can talk directly with an ADT dispatcher.

In order for this feature to work, you will need a telephone line in your home. When an alarm is triggered, the system seizes your phone line and calls the ADT customer monitoring center immediately. You then communicate with the dispatcher over your control panel, which uses your telephone line.

No. The ADT system is designed to seize your phone line in order to call the ADT Customer Monitoring Center immediately. It will then release the line, so a trained professional from one of the 9 ADT customer monitoring centers can verify an emergency and dispatch the appropriate emergency response individuals to your home.

Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low-battery signal will be sent to your Customer Monitoring Center so you can be notified.

2-Way Voice is a convenient, hands free feature that allows you to communicate directly with an ADT Dispatcher from anywhere in your home. The control panel acts like an intercom over which an ADT Dispatcher will verify an emergency in your home and ask you for your password code.

ADT Monitored Home Protection Systems are designed to protect the most vulnerable areas of your home-- the areas that are also highly targeted by intruders. That's why every ADT monitored system is fully equipped to protect both the perimeter and interior of your home.

Perimeter
Your system helps detect potential intruders before they even step inside by securing the perimeter or entry points of your home. Doors, windows, and major traffic areas can be monitored, even notifying ADT command centers exactly which protected area has detected a break in.

Interior
State of the art motion detectors provide an invisible blanket of protection over a wide area inside your home. Even if an intruder were to enter the home, our completely wireless detectors sense human body heat and movement, instantly activating the system and notifying the ADT command center with detailed information.

ADT Security Canada Dealer - MHB Security Services Inc.
One Yonge Street Toronto, Ontario M5E 1W7 CA
Phone: 1-888-808-9642 Website: http://www.mhbsecurity.com/promo.html